Terms and Conditions


 (Door finishing instructions to validate product guarantee)

At Kershaws Doors Ltd we take great care in sourcing the best quality products currently available. To ensure you obtain continued satisfaction, please follow these few simple instructions, as it is vital your door is finished correctly.

• Every door must be sealed immediately after unpacking – prior to being hung.

• For EXTERNAL doors, only oil based varnish/paint which is “Microporous” (Breathable) is acceptable. We recommend a minimum of 5 coats of Sikkens/Sadolin to the front, back, sides, and especially to the top and bottom of the door.

• Any planed edges, cut outs for hinges, locks, letter plates, handles etc. must be additionally sealed during the hanging procedure, so no moisture ingress whatsoever can occur.

• Regular maintenance will more than repay the effort involved and will keep your door in good condition and looking new for many years. We suggest every 2/3 years give your external door a light sanding, and apply an additional refresher coat.

• For INTERNAL doors, only an oil based varnish/paint is acceptable (not water based), with at least 3 or 4 coats being applied to the front, back, and all 4 edges.

• Should a waxed finish be required, you must seal the timber using a sanding sealer solution prior to applying the wax top coats.

• Any planed edges, cut outs for hinges, latches, handles etc. must be additionally sealed during the hanging procedure, so no moisture ingress whatsoever can occur. (This includes pre-finished doors).

Please do not hesitate to give our sales team a call should you need any further advice. We trust you will accept our guidelines from many years of experience, and appreciate that any deviation from our advice will limit or invalidate any warranty on the product.

(Kershaws Doors Ltd). Terms & Conditions of Sale : - AGREEMENT BETWEEN (THE SELLER) AND THE CUSTOMER (THE BUYER).

Joiners : - Under no circumstances should you book a joiner/carpenter/fitter/decorator prior to receiving and checking your complete order.

Checking your goods : - Every effort is made to supply you with the correct door in perfect condition. However, on occasion, errors are made or a product may not be up to standard. It is imperative that you check your doors for any potential faults prior to commencing any alterations. Should your goods be delivered, it will be necessary to check them for any visible damage or faults before signing a delivery/consignment note, should there be any discrepancies, the word “Damaged” must be written on the driver’s notes. Any polythene wrapping on a suspect item must not be removed until the matter is resolved. Please retain any pallets or packing should a return be required.


Claused Signatures: - No liability whatsoever will be taken by Kershaws Doors Ltd. or our chosen carrier when a clearly signed POD (Proof of Delivery) note has been obtained and the words “not checked” or “unexamined” (or words to the same effect) shall not render the company liable for any shortage or damage subsequently discovered. Standard items (Items ordered in at request of the customer):

- Any goods ordered will entail a 20% Administration/Re-stocking fee should the order need to be cancelled; this will be applicable 24 hours from receipt of payment. In the rare occurrence that an item is damaged prior/during dispatch and a replacement/repair is necessary the original lead time may be re-instated from the date the damage was reported. Any delivery or collection dates quoted are approximate only and Kershaws Doors Ltd. is not liable for any delay in delivery of goods however caused.

Returns/Carriage : - Standard items purchased may be returned for any reason (including if you change your mind) by writing to us within 7 days of delivery and a refund will be given within 30 days. Doors returned for any reason other than “not fit for purpose” or damaged will be subject to 20% restocking fee. Goods are inspected by our staff before dispatch, should a customer arrange their own transport, they do so at their own risk, we cannot be held responsible for goods in transit, other than for curriers contracted to us. You must arrange and pay the cost of insuring and returning the good to us, or at your request we can collect the goods and deduct the delivery and return cost from the refund.

Special Order Items: - (Bespoke/Custom Made) Specifications and requirements e.g. size & timber types are final at receipt of order, changes cannot be made any time after. Should a special order item/s need to be cancelled prior to delivery 70% of the original order value will be retained. Under no circumstances can a special order item be returned once delivered, the only exception is that of a warranty replacement. Any delivery or collection dates quoted are approximate only and Kershaws Doors Ltd. is not liable for any delay in delivery of goods however caused.

Storage of Goods : - Doors must be stored in a cool dry atmosphere and kept flat. Doors should not be unwrapped or hung in damp or newly plastered rooms or suddenly exposed to central heating or other forms of direct heat. Avoid fitting or placing doors close to radiators as this will warp, bow or split your door. Items ordered but not collected from our premises within 90 days from date on invoice will be put back into stock, and any deposit paid will be forfeited.

Consequential Losses : - Should the product purchased by you deteriorate or fail due to a manufacturing fault then we will replace the product or refund you the amount that you originally paid. We are not responsible for payment of consequential losses arising from a product failure. Notification of queries and/or complaints: - If you have any complaints, please send them direct to us via e-mail at or by post at: - Kershaws Doors Ltd., Main Street , Wyke, Bradford , BD12 8BN .

Reservation of title clause : - Notwithstanding delivery of the Products to the Buyer ownership of the Products (both legal and equitable) will not pass to the Buyer but will remain vested in the Seller until full payment has been received by the Seller in respect of all outstanding monies by the Buyer to the Seller.

Interest on late payment : - All overdue amounts will be charged at a rate of 8% p.a. above bank base rate. Door Warranty information (please read) Goods supplied by Kershaws Doors Ltd are guaranteed from defects in manufacture for twelve months from the date of receipt, any claims against extended warrantees offered by our suppliers must be taken up with them directly, Kershaws Doors Ltd will supply contact details, but will not be liable or become involved with any such claims.

 The Warranty supplied with your product applies to goods installed on UK Mainland only. Warranties apply to goods/product which have been treated/decorated and installed in accordance with the manufacturers and our instructions. Doors should be stored flat in a ventilated area away from new plaster or concrete. It is recommended that doors are not reduced by more than 6mm from any edge. Do not fit mortice locks in rail joints. Under no circumstances should any door be finished with water based solutions as severe damage can occur. Minor swelling and shrinking of wood parts is not a defect within the meaning of this limited warranty, but it is a normal characteristic of wood that may occur with variation in climatic and atmospheric conditions such as humidity and temperature. Warp in the plane of the door itself will be considered a defect only if it exceeds 6mm when measured as deviation from a straight edge on the suspected concave surface of the door in its installed position.

LAW - In the event of a default of this Agreement, these Terms and Conditions of Sale shall be governed by English law.