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Frame/Door Delivery

We currently offer three methods of delivery:

Collection from our Warehouse

If you live locally or are ready to travel & pick-up,simply place your order and we will contact you when the goods are available. We can store your order for up to 30 days, which will allow you time to collect anytime during our open hours (please wait for our call to avoid a wasted journey).

Standard Delivery (Normally 5 days of the goods becoming available*)

Our standard delivery service is great value and covers all of Mainland UK. Delivery rate and time depends on your exact location (please use the Postcode lookup in the online basket). FREE standard delivery applies to most UK postcodes on orders that exceed £1000 Inc vat (see region information below for details). All goods must be signed for on receipt.

*dependant on the area, see the postcode zone guide below.

Express Delivery (Next working day of the goods becoming available*)

Need faster delivery?
For a small extra cost, we will ensure your doors are shipped as soon as they are available. In many cases for merchandise held in stock delivery will be the next business day. In order to process your express order on the same day, it must arrive with us before 1pm Monday to Friday (excluding national holidays); otherwise it will be processed the next business day. All goods must be signed for on receipt.

*excluding region D (3 day service).

Please note that larger vehicles or lorries are often used for our express service and will require adequate road access for curbside delivery.

WARNING:

Delivery time quoted is from our despatch and is totally dependant on the availability of the items ordered (estimated lead-time for each product is stated separately on the website). Goods can only be delivered to a ground floor only. Should you require split deliveries or need a bespoke service to meet a particular deadline please call our sales team prior to ordering.

Returns Policy:

If you don't like it.....

If you don't like your goods when they arrive, you can take up to 7 days to decide whether to keep them or not. If you do decide to return them in a resalable condition, then you will need to pay the cost of the return transport and also the cost of insuring the goods. Before we can refund any money back to you, you will also be subject to a re-stocking charge.

How much is re-stocking charge....

Any goods that have been returned to us (other than damaged/faulty) are subject to a re-stocking charge. The percentage that you are charged is a direct reflection of our cost for re- shelving the goods with our supplier/s.

a) Goods that we have ordered in to fulfil your order are subject to a 20% re-stocking fee.
b) Special Order Products (custom & bespoke items), may not under any circumstances be returned (except that of a warranty replacement).

Door Delivery Rates

You can use the information below to estimate the delivery cost on your order. All prices include VAT. There is a minimum delivery charge for hardware, paint and sundries of £9.50. These prices are for guidance only, as frame and door weights vary. The exact delivery price will be calculated before check out.